Delivery Information

The Nail Base Ltd can only send goods to the UK .

We are unable to deliver to PO Box addresses. We recommend that you specify an alternative delivery address to your cardholder address when confirming your order details.
The cost of packing and delivery is displayed at the checkout for your approval prior to confirming your order.All orders over £50 will be sent free of charge unless we have a special free postage offer on at the time

DELIVERY

Orders placed before 2.00pm (Monday-Thurs) will be delivered within 3 to 4 working days between the hours of 9.00am and 5.30pm.
No orders are processed, dispatched or delivered on Bank Holidays or weekends.
Please note that you do need to sign for your delivery upon receipt so please make sure someone is available.
Any dates or times quoted for delivery are approximate only and you acknowledge that no delivery date can be guaranteed as it may be affected by circumstances beyond our control.

RETURNS

In the unlikely event that you might have had a change of mind with your order and do not want the goods ,you will need to return them to us , please read this returns policy carefully .
Any returns must be made to us within seven days of you receiving your order from us . Refunds will only be given if the returned items are in the original condition that they were sent to you i.e unopened unused and show no damage. Please note that you will be responsible for both the postage and the goods you are returning and its your responsibility to bear the costs. . We will not refund you for postage / courier costs. May we strongly recommend that any items returned to us are sent by registered post or courier service and with proof of delivery. We will not be held responsible for any losses made by the postal or courier service .In case of loss of items by either of these services it will be up to you to make a claim against Royal Mail or the courier .It is also your responsibility to ensure that the items you are returning are packaged securely and appropriately . We will not take any responsibility for products damaged in the post that have been sent back

FAULTY INCORRECT GOODS

As a consumer you have legal rights in relation to products which are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect those legal rights.

If you receive an item from us which is faulty/broken or which you did not order, please contact us by telephone on 01923 233243 or email us at sales@thenailbase.co.uk to inform us within 30 days of purchase and we will arrange a refund including any applicable delivery charges or a replacement. In the event of you returning goods to us we will also pay you the reasonable cost of the return postage. Please contact us prior to returning the items and we will advise you how to send, or whether to send the items back to us.. We ask that you send the items back to us via Royal Mail First Class (recorded) and include a proof of postage from the Post Office so that we can refund you for your return postage costs.